About Elite Tactical
Who is Elite Tactical?
Elite Tactical is a trusted provider of high-quality tactical gear, including camo nets, chest rigs, ghillie suits, holsters, protective pads, utility pouches, and vests. We cater to individuals and professionals who require reliable and durable equipment for missions, adventures, and outdoor activities.
Product Questions
What types of products does Elite Tactical offer?
We offer a wide range of tactical gear, including camo nets, chest rigs, ghillie suits, holsters, protective pads, utility pouches, and vests. Our products are designed for durability, functionality, and performance in various tactical and outdoor scenarios.
Are your products suitable for military use?
Yes, our products are designed to meet the rigorous demands of military and tactical operations. They are also suitable for outdoor enthusiasts, hunters, and anyone in need of reliable gear.
Shipping & Delivery
What shipping options are available?
We offer two main shipping options:
- Standard Shipping: Delivered via DHL or FedEx, with a shipping fee of $12.95. Orders are processed within 1-2 business days, and delivery typically takes 10-15 days after dispatch.
- Free Shipping: Available for orders over $50, delivered via EMS. This option takes 15-25 days after dispatch.
Do you ship internationally?
Yes, we ship globally. However, we do not deliver to Asia and some remote areas due to logistical constraints. If you’re unsure about your location’s eligibility, please contact our customer service team.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment and estimate its arrival time.
Returns & Refunds
What is your return policy?
We stand by the quality of our products. If you are not satisfied with your purchase, you can return it within 15 days of receiving your order. Please ensure that the item is in its original condition. For more details, visit our Returns & Refunds page.
How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order details. We will guide you through the return process.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
How do I create an account?
You can create an account during the checkout process or by visiting our Account page. Having an account allows you to track orders, save shipping addresses, and manage your preferences.
Customer Support
How can I contact customer support?
Our dedicated customer service team is here to help. You can reach us via email at [email protected]. Whether you need help selecting the right gear or have questions about your order, we’re just an email away.
Other Questions
Do you offer discounts or promotions?
We occasionally offer discounts and promotions. To stay updated, subscribe to our newsletter or follow us on social media.
Can I cancel or modify my order after it’s placed?
If you need to cancel or modify your order, please contact us immediately. We process orders within 1-2 business days, so prompt communication is essential.